Warranty Information

Sundown – 2 Year Limited Warranty

Amplifier Warranty Information:

Your new Sundown Audio amplifier is covered by a 2-Year limited warranty if purchased from an authorized Sundown Audio dealer. This warranty does not cover improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than Sundown Audio. Your warranty covers defects in materials and/or workmanship ONLY and is not an insurance policy. The warranty only covers the original owner of the amplifier.

All warranty returns must be accompanied by the original sales invoice or receipt. You must contact us to request an RMA number prior to sending any returns via the RMA request form on our web-site. You are responsible for the cost of shipping your amplifier back to us for warranty examination. If your amplifier is covered under warranty shipping back to you will be no charge – if your amplifier is replaced/repaired outside of warranty or if no defect is found and your product must be return to you then shipping will be billed to you.

At the sole discretion of Sundown Audio your amplifier will be either repaired or replaced when it is being covered under warranty. In the event of shipping damage due to improper packaging on products being returned to Sundown Audio the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return!

Sundown Audio also offers a 5-Year “discounted replacement” policy on all of our amplifiers. We are so certain of the quality of our equipment that even if you are at fault for causing damage to your amplifier we will offer you a new unit at a reduced cost for a full 5-years from your purchase date. Contact us via our RMA form to take advantage of this offer. This offer applies only to the original purchaser of the unit and is not transferable. As is the case with standard warranty claims the return must be sent with a copy of the original invoice or receipt.

In no event will Sundown Audio be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies only to products sold and used in the United States of America. In all other countries please contact your local distributor.

Subwoofer / Loudspeaker Warranty Information:

Your new Sundown Audio subwoofer is covered by a 2-Year limited warranty if purchased from an authorized Sundown Audio dealer. This warranty does not cover improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than Sundown Audio. This warranty also does not cover burnt voice coils or other damage from excessive power, improper installation, improper enclosure, etc. Your warranty covers defects in materials and/or workmanship ONLY and is not an insurance policy. Warranty on subwoofers and loudspeakers only applies to the original owner of the product.

All warranty returns must be accompanied by the original sales invoice or receipt. You must contact us to request an RMA number prior to sending any returns via the RMA request form on our web-site. You are responsible for the cost of shipping your subwoofer/speaker back to us for warranty examination. If your subwoofer/speaker is covered under warranty shipping back to you will be no charge – if your subwoofer/speaker is replaced/repaired outside of warranty or if no defect is found and your product must be return to you then shipping will be billed to you.

At the sole discretion of Sundown Audio your speaker will be either repaired or replaced when it is being covered under warranty. In the event of shipping damage due to improper packaging on products being returned to Sundown Audio the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return!

Sundown Audio also offers a 5-Year “discounted replacement” policy on all of our speakers. We are so certain of the quality of our equipment that even if you are at fault for causing damage to your speaker we will offer you a new unit at a reduced cost for a full 5-years from your purchase date. Contact us via our RMA form to take advantage of this offer. This offer applies only to the original purchaser of the unit and is not transferable. As is the case with standard warranty claims the return must be sent with a copy of the original invoice or receipt.

In no event will Sundown Audio be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies to products sold and used in the United States of America. In all other countries please contact your local distributor.